Please ensure you enter the correct delivery address for your order.
If you have entered the incorrect delivery address at the checkout page then please contact us via email us at online@jeremyshomestore.co.uk as soon as possible as we may be able to amend the order if it has not been dispatched.
However, if the parcel has be sent and consequently ends up elsewhere, we will be unable to offer a refund.
We can assist with trying to track the missing parcel. Please email us online@Jeremyshomestore.co.uk
If the parcel is returned to us we can resend it after receiving a further postage payment or refund the product amount less your postage costs.
Parcels can take up to 28 days to be returned back to us and a further 3 days for a refund to be processed.
Parcels left in safe places
We do not recommend that you ask for parcels to be left on doorsteps or safe places and we cannot be held responsible for parcels that then go missing. The post person delivering your item has the overall choice as to weather the parcel is left in the safe place. If the post person cannot find a safe place a calling card is left and the parcel is held at the sorting office.
Standard Delivery to a UK address (England, Scotland, Wales, Northern Ireland & all British Isles)
There is a standard flat rate £2.99 delivery charge to UK addresses on all orders under £50.00.
The delivery company we use is Royal Mail, Second Class (2-3 Working Days from the day the parcel leaves us). This service only lets us track weather the parcel has attempted to be delivered or delivered.
Orders placed before 1pm will be dispatched on the same day.
Orders Placed after 1pm will not be dispatched until the following day. Orders placed on Friday after 1pm will not be dispatched until Monday (or Tuesday if it is a Bank Holiday).
You will receive an email to let you know when your order has been dispatched. This means that we have taken your parcel to the Post Office.
First Class Delivery to a UK address (England, Scotland, Wales, Northern Ireland & all British Isles)
There is a £4.99 delivery charge for First Class delivery to mainland UK addresses on all orders.
The delivery company we use is Royal Mail, First Class (1-2 Working Days from the day the parcel leaves us). This service only lets us track if the parcel has been attempted to be delivered or delivered.
Orders placed before 1pm will be dispatched on the same day.
Orders Placed after 1pm will not be dispatched until the following day. Orders placed on Friday after 1pm will not be dispatched until Monday (or Tuesday if it is a Bank Holiday).
You will receive an email to let you know when your order has been dispatched. This means that we have taken your parcel to the Post Office.
Free Delivery to a UK address (England, Scotland, Wales, Northern Ireland & all British Isles)
There is free Second Class (2-3 Working Days from the day the parcel leaves us) delivery to mainland UK addresses on all orders over £50.00. This service only lets us track that the parcel has been attempted to be delivered or delivered.
Once your basket qualifies for this, please select the ‘Free shipping’ option at the checkout stage.
Orders placed before 3pm will be dispatched on the same day.
Orders Placed after 3pm will not be dispatched until the following day. Orders placed on Friday after 3pm will not be dispatched until Monday (or Tuesday if it is a Bank Holiday).
You will receive an email to let you know when your order has been dispatched. This means that we have taken your parcel to the Post Office.
European Delivery
There is a £10 delivery charge for standard delivery to European addresses on all orders.
The delivery company we use is Royal Mail (up to 5 working days from the day the parcel leaves).
Orders placed before 1pm will be dispatched on the same day.
Orders Placed after 1pm will not be dispatched until the following day. Orders placed on Friday after 1pm will not be dispatched until Monday (or Tuesday if it is a Bank Holiday).
You will receive an email to let you know when your order has been dispatched. This means that we have taken your parcel to the Post Office.
International Delivery
We currently do not accept orders outside of the UK & Europe, but please watch this space as it is something we are working on.
Collect in store
At the checkout stage, click the ‘Collect in Store’ option and you can pick up your order from our Tunbridge Wells store the next day.
Orders before 2pm will be available the next working day. Orders after 2pm will be available the next working day.
You will receive a confirmation email when your order is ready to collect.
If you require an item urgently. Please email or call us and we will endeavour to make sure your order is available as soon as we can.
The store is located at: 26-28 Monson Road, Tunbridge Wells, TN1 1ND 01892 525976
Questions?
Staff at our store in Tunbridge Wells can only deal with questions regarding collect in store orders.
All other online queries must be done by email.
If you have any questions regarding delivery options, email online@jeremyshomestore.co.uk